Privacy & Refund Policy


We respect the privacy of the information that you store and pass through our servers. We will attempt to keep your data safe and secure. While we may use your data to generate statistics or similar information, we will only do so if we can do it in a way that maintains the privacy and anonymity of your data. We will not share your data with third parties except as needed for technical reasons.

E-Store Purchases

Active911, Inc. does not allow product returns for physical items purchased from our e-store, except in cases where the product is defective. If there is a mistake in filling a product order and you receive something different than you ordered, or if the product is defective, please notify us within 5 days of receipt of the item so we can replace it.

The Active911 Service

No refunds are available for the Active911 Service, even if you terminate early.